Inbound and Outbound Call Management:
- Respond promptly to patient inquiries with empathy and professionalism.
- Make outbound calls for patient follow-ups, insurance verification, and other key communications.
- Maintain detailed and accurate patient records in compliance with HIPAA regulations.
Customer Service Excellence:
- Deliver exceptional customer service, ensuring patient satisfaction throughout their treatment journey.
- Proactively resolve patient issues and complaints with sensitivity and care.
- Build and maintain trust with patients and their families.
Data Management and Compliance:
- Gather and process insurance information efficiently while following all legal and confidentiality guidelines.
- Accurately input and update inpatient details into our system in real-time.
- Follow company guidelines and industry regulations to ensure compliance with HIPAA at all times.
Problem-Solving and Multitasking:
- Analyze and provide solutions to patient inquiries regarding insurance, treatment plans, or any concerns.
- Balance multiple tasks, including handling calls, entering data, and using computer systems effectively.
Communication & Collaboration:
- Work cross-functionally with internal teams to provide comprehensive support to patients.
- Communicate via phone and other channels, ensuring all patient information is handled securely.
Qualifications:
- Experience: 2–4 years in a BPO/Call Center environment, preferably in healthcare or insurance.
- Communication: Strong verbal and written communication skills, with the ability to explain complex information clearly and compassionately.
- Availability: Willing to work onsite and night shifts.
- Professionalism: Adheres to HIPAA regulations and company policies.
- Start Date: Immediate availability preferred.
If you’re passionate about providing top-notch customer service in the healthcare sector and want to make a difference in patients’ lives, apply today!