Healthcare Customer Service Representative | Onsite, Quezon City
Job Description
We are looking for a dedicated and professional Healthcare Customer Service Representative to support patients for a U.S.-based drug treatment center.
This is a voice account handling inbound and outbound calls. You will assist patients with inquiries, insurance information, follow-ups and intake processing while maintaining strict confidentiality and professionalism.
This role is ideal for experienced CSR agents who are compassionate, organized and confident in handling sensitive conversations.
What we offer: competitive starting salary, uncapped non-taxed commission, a full-time and permanent position, career growth opportunities and a supportive team environment.
Key Responsibilities
- Handle inbound and outbound customer service calls professionally
- Assist patients with treatment inquiries and next steps
- Verify and gather insurance information accurately
- Conduct follow-up calls as needed
- Encode and update patient records in real time
- Resolve concerns with empathy and urgency
- Maintain confidentiality and comply with company policies
- Coordinate with internal teams for smooth patient support
- Manage multiple tasks efficiently while on calls
Skills and Qualifications
- Good spoken and written English
- Strong customer service mindset
- Comfortable handling sensitive or confidential information
- Good computer navigation and multitasking skills
Requirements
- At least 6 months Customer Service / BPO / Call Center experience
- Willing to work on-site in Quezon City
- Willing to work shifting schedules / night shift
- Immediate availability is an advantage